This range reflects the minimum and maximum target range for new hire base salary/pay across all US locations. (Included on the posting where we thought this would be a draw.)įor more information regarding Company benefits, please email Schedules include… Our insurance benefits are effective the 1st of the month after your hire date. Technical competence includes the ability to learn new software and systems. Associate’s degree preferred or an equivalent combination of education and experience.ġ+ years of experience in a high volume call center highly preferred.Ĭomputer proficient to include web browser/internet search, MS Outlook, Word, and Excel. High school diploma or its equivalent required. Provides a delightful customer experience through outstanding phone and electronic communication interactions with customers, Sales Representatives and patients.Īttends annual required HIPAA training and maintains strict compliance with the healthcare privacy code. Records customer feedback in the Breg Feedback Form (BFF) and issues Return Material Authorization (RMA) numbers. Escalates calls and orders as needed to the appropriate resource. Within established guidelines, utilizes decision-making skills to judge and resolve issues related to product, freight costs and warranty guidelines. Increases revenue through suggestive solutions and soft-selling of product and accessories, relevant to the customer’s needs. Provides support of inquiries generated from any online sources including but not limited to or BregStore. Utilizes product training knowledge to offer appropriate solutions, troubleshoot and answer questions from customers, Sales Representatives and patients related to product usage including suggestions for use and comparisons to competitive product. Receives, records and accurately enters orders received by phone, fax, email or postal mail from internal and external customers and other Customer Care Representatives. S/he will help to assure customer satisfaction by providing outstanding service while accurately entering orders and handling customer concerns, inquiries, requests, and complaints as well as offering suggestive selling solutions. S/he will also receive and enter orders from internal and external customers, including Sales Representatives. The Customer Care Representative receives and answers inquiries from customers concerning price, availability and/or application of Breg products and services. Must have the ability to read, analyze and interpret documents, procedures, general business periodicals and professional journals. If you are looking for a fast-paced environment where you can make a difference every day, then this is the opportunity for you!ĭemonstrates ownership and accountability strong problem solving and decision making skills strong work ethic and integrity excellent communication skills, both written and verbal collaboration as well as self-management results driven attention to detail, accuracy and compliance advanced website agility and selling skills. We currently have a full-time opening for a Customer Care Representative in the United States. Are you looking for an exciting opportunity?
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